Privacy Policy

Privacy Policy Statement

RentOfficeHK ('the Company') is committed to protecting the privacy and security of our clients' personal data. This statement explains our policies and practices regarding the collection, use, retention, and disclosure of personal data, and complies with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. By browsing this website, submitting an enquiry form, or contacting us in any manner, you acknowledge that you have read and agreed to this statement.

1. Purposes and Methods of Data Collection

We collect your personal data only as necessary to provide our services, including: when you submit property leasing or sales enquiries through our website enquiry forms; when you call our customer service hotline; when you contact us via email or instant messaging; and when anonymous browsing data is collected through cookies as you browse our website. This website does not have user registration or account login functionality, and therefore we do not collect any account passwords or login credentials.

• Personal information: name, contact phone number, and email address.
• Business and property requirements: company name, business nature, property requirements (preferred district, area, budget range), and enquiry details.
• Communication records: to improve service quality, conversations with our customer service team may be recorded (with your knowledge and consent).

2. Use and Disclosure of Personal Data

Your personal data will be used to respond to and process property enquiries, arrange for licensed estate agents to contact you, recommend suitable office, retail, industrial, or serviced office properties, arrange site inspections, and assist with lease negotiations. We will not sell or rent your personal data to any third party. In the course of providing services, we may disclose necessary personal data to members of our group, licensed estate agents, property owners, property management companies, and legal and financial advisors.

3. Data Protection, Direct Marketing, and Your Rights

We protect your data using industry-standard measures including SSL encrypted transmission, firewall protection, and regular security audits. In accordance with the Personal Data (Privacy) Ordinance, we are required to retain transaction-related personal data for at least seven years. We intend to use your contact details to send you commercial property market information and new property recommendations, but only with your prior consent. You may withdraw your consent at any time by calling +852 6253 8886 or emailing info at rentofficehk.com free of charge. You also have the right to request access to, obtain copies of, and request correction of your personal data held by us.

4. Contact Us

If you have any questions about this statement, or wish to exercise your personal data rights, please contact our Data Protection Officer: email info at rentofficehk.com; phone +852 6253 8886; address 100 Des Voeux Road Central, Central, Hong Kong; office hours Monday to Friday 09:00–18:00.